View our previous Return Policy, effective until January 31 2023 here
View our previous Return Policy, effective until April 20 2022 here
Effective as of Feburary 1, 2023
I. RETURN YOUR FITURE
If you are not satisfied with your Fiture, you can request a return within 30 days after your delivery. Unless your purchase is eligible for our 30-Day or 60-Day Trial Offer, this Return Policy applies. You must return the Fiture in order to be eligible for a refund.
If your Fiture was shipped to you via Standard UPS delivery you must return the Fiture in it’s original shipment packaging. If you do not have the original packaging, please contact support@fiture.com to arrange for pick up and you may be charged a restocking fee of $250.
If your Fiture is returned in damaged condition, with missing parts, or otherwise has signs of damage, Fiture reserves the right to refuse a refund or to charge additional restocking fees, at Fiture’s sole discretion. There will be no refund for any promotional offers.
To initiate a return, please contact us at support@fiture.com.
If your return is approved, we will issue your refund within fifteen (15) business days of picking up your returned Fiture. Refunds for purchases will be credited back to the original payment method only. Please note, we are not able to refund any interest fees charged by any third parties, including but not limited to Stripe or Affirm.
You acknowledge that because of the size and weight of the Fiture fitness mirror, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Fiture product and/or gifts. Installation fees are non-refundable.
We are unable to arrange for shipping or delivery of returned products outside of the contiguous United States.
II. 30-DAY MONEY-BACK GUARANTEE
We offer a 30-Day Money-Back Guarantee Program for first-time purchasers of Fiture in which you will receive a full refund on your Fiture, as well as a refund for certain accessories and subscription payments made during your trial period. Eligible purchasers are subject to the terms of the 30-Day Money-Back Guarantee.
III. 60-DAY MONEY-BACK GUARANTEE
From time to time we may offer 60-Day Money-Back Guarantee Program for first-time purchasers of Fiture in which you will receive a full refund on your Fiture, as well as a refund for certain accessories and subscription payments made during your trial period. Eligible purchasers are subject to the terms of the 60-Day Money-Back Guarantee.
IV. RETURN YOUR FITURE ACCESSORIES
You may submit a return request for any purchased accessories, within thirty (30) days of delivery for a full refund. To be eligible for a return, all accessories purchased separately must be unused, unopened, unwashed, still have original tags, in their original packaging, and in the same condition that you received it. Returned items that are used, damaged or altered in any way (other than by way of defect or damage during transit) are not eligible for return and may be sent back to you.
Return items must be postmarked within 30 days of the delivery date, otherwise they may not be eligible for return or exchange.
Please note that the original shipping fee will not be refunded. If you would like a different item, you may follow the return process to refund your original item, then place a new order.
If your return is approved, we will issue you a refund within ten (10) business days of receiving your returned item. Refunds for purchases will be credited back to the original payment method only.
V. RETURN METHOD
To request a return, please email support@fiture.com. Please include the following information with your return request:
RETURN CLAIMS MUST BE MADE WITHIN THE SPECIFIED RETURN PERIOD.
If you have an issue with your Fiture device or Fiture Membership after 30 days or period of Money Back Guarantee, refer to our Limited Warranty and contact support@fiture.com with questions or service requests.